Mrs J. R. (Buyer) I would like to provide you with feedback on one of your negotiators, Charlotte Embley. She has been brilliant. As a family we have bought and sold over 10 properties and we have had a lot of interaction with Estate Agents. Charlotte has been exceptional to deal with. In particular: Fulfilling the brief - Charlotte has only shown me properties that have fulfilled the criteria discussed in our initial meeting. She has shown me a couple that were out of our price range but that was to give a flavour of what you could get for your money. Proactive - she has called me on a weekly basis to let me know what is going on her side and getting an update from me. I was very happy to receive a call from her to view a property that had not even been marketed yet. Positive/Professional - She is great to deal with both in person and over the phone. I would very much like to close a property with Lurot Brand and I would not hesitate to recommend you to family and friends.
R&A (Vendor) Charlotte -Thank you very much for all your efforts in the early steps of our sale. You put in a lot of time and effort with the viewings and we saw you handle them with great skill. We much appreciate what you did. With thanks, all the best
R&A (Vendor) Anthony- In hope that the sale is completed today, we want to say thank you for steering us through the process. Your advice and guidance throughout has been tremendous. We have had some luck, but your expertise helped us to get it.
Zoe Firstly, I'd like to say what a pleasure it is to get an email like yours after a deal has been completed!. Zoe and I thoroughly enjoyed our dealings with you and Lurot Brand. We felt that you understood what we wanted, and that you went out of your way to find the right places, as well as work hard at securing a deal once we'd decided to put an offer in. We also liked the way that there was never a rush to leave when we were looking around a place. We were late finding you during our myriad of estate agent visits, but once we did it was clear that the right property was going to be from you. As such, we would certainly recommend you to friends.  
S.M (Buyer) Today, with great celebration, we received keys to our new home. We are extremely grateful to Freddie for all that he has done for us as a family and thought you would like to know. On being introduced last year he swiftly showed me the market by taking me on a tour of all the appropriate properties. He then willingly did the same for all our family, only this time, to suit our needs, it was out of hours. As he carefully gathered what we were looking for he demonstrated a manner that felt both respectful and helpful. And then he kept in touch. So when he invited us to view what he thought would be perfect for us we were not shocked to be in full agreement. Within days he had orchestrated us all to an agreement and we feel most grateful for its outcome. Faultless service - Thank you.
S.M (Tenant) Dear Freddie, You are a star!! "We are very grateful to you for the way that you so willingly, both in and out of hours, showed all of us as a family the market. You then found us a home exactly to specification and swiftly and sensitively guided us to secure it - thank you. If you had the details of someone who may be able to do some decorating or building work that would be a help, but fully understand if not. Again, many thanks for serving us so professionally and with such success.
R. D S. (Landlord) Dear Tiburcio, I wanted to drop you a line to thank you very much indeed for the excellent work you carried out to secure us a tenant for our house. The whole experience was positive, the service excellent, but above all else, it was the honesty that really stood out. In an industry that can lend itself to inflated estimates to secure business, you were the sole voice of reason, preferring to give us a realistic appraisal to match the tricky market conditions at the time. It was that honesty that immediately developed a level of trust that made what can often be a stressful process, quick and seamless. I will be delighted to share my experience and highly recommend both Tiburcio and Lurot Brand to anyone entering the rental market as the safest pair of hands in London.
M.V B. (Tenant) Dear Tiburcio, Looking for a mews property to relocate into in London, we were very happy with service offered by Tiburcio Sanz from Lurot Brant. It was a real pleasure to be guided by him and to visit properties with him. Not only is he a very kind person to talk to, but also does Mr Sanz has a great knowledge of the city and of the houses he’s showing. He’s a great professional. He took the time to show us as many properties as we needed to see and we always got very prompt feedback when we had questions or needed further information, which made things much easier and helped a lot. We would recommend his services without any hesitation and are very grateful for his help. M&V BB.
C&S M. (Landlord) We would like to thank Tiburcio for his fantastic service – We have appreciated his professionalism, reliability and genuine warmth. Searching for and moving into a new property is usually very challenging and stressful – however, we found Tiburcio’s friendly, calm and efficient approach enabled us to deal with the various up’s and down’s successfully and find a property that we absolutely love. We couldn’t recommend Tiburcio more highly – he is a credit to Lurot Brand and we have already happily been sharing our positive experience of Tiburcio and Lurot Brand amongst our professional and social networks.
N.B. (Tenant) I've been around the world and rented all over London ( and purchased). I just wanted to say, whatever happens, you are the most efficient and professional agent I have encountered. Well done - Sophie!!
S.L.B (Landlady) I would like to thank you and all the Lurot Brand lettings team for your energy, enthusiasm and professional approach in the face of a considerable challenge. The extensive building works next door to No.10 have made your job exceedingly difficult, but you never gave up and we are now delighted to have such personable tenants. Wishing you all a lovely summer! With warm regards, S L B
O.V (Vendor) We’d like to thank you & the team for all your hard work. We chose Lurot Brand because we liked your enthusiasm and approach to marketing and we were not disappointed! We found you efficient and pleasant to deal with & the weekly marketing updates very helpful.
O.V (Vendor) Thank you for your assistance in reaching an exchange of contracts in this matter. It is always pleasing to deal with such a proactive agent!
C.M (Buyer) Thanks Marlon, particularly for the very pro-active service and honest advice.
W.P (Vendor) Thanks again to you all. It's been wonderful not having to go through the rigmarole of choices on the phone, and then only being able to leave a message. It makes a huge difference having conversations with people who instantly know who you are, and are genuinely friendly.
N.S (Buyer) Firstly, I just wanted to say how wonderful Michael Brisby has been. He has a lovely gentle professionalism. He has been helpful all through the process and we felt he looked after us. Also, thanks to Marlon too for stepping in when Michael was on holiday and taking us for viewings on a Sunday; we greatly appreciated your time. Wishing you very well and hoping that our paths cross somewhere in the future.
S.P. (Tenant) I was looking for a "home" to rent not a temporary house. Tiburcio Sanz realised this immediately and with great patience and kindness he knew exactly what might suit me , saving us both a lot of time. He was completely transparent throughout the negotiation which took all the stress out of the process . We are all very happy in our new home! Thank you Lurot Brand.
E.B. (Tenant) Working with Tiburcio was a real pleasure, he understood what we wanted from the first moment we spoke. I would strongly recommend Lurot Brand when looking for a mews house, we have been living in the house for almost one year now and their property management team has been fabulous since day one!
C.R. (Tenant) Thanks so much Julia for all of your help during my stay, you guys were most excellent to deal with and will recommend you highly…wanted to thank you and the owner for such a lovely experience over the past 2 years.
L&C (Applicant) Dear Michael, we wanted to thank you for all the effort you've put in our search, which has been greatly appreciated.
S.S. (Buyer) Dear Michael, greetings and thanks again for your part in facilitating what has been a very smooth transition from the Middle East into our new home. I am seriously grateful to you and the folks at LB. Thank you.
L.S. (Applicant) Thank you for all your help – particularly to Michael who I know has worked extremely hard for us.
A.T. (Tenant) Dear Allison, I know we seem incredibly high maintenance, we are asking for the moon at this point so we really appreciate you sticking with us, and being so understanding of our needs. …Again, you have been fabulous! …you are really going above and beyond for us. We appreciate it so much.
S.S (Buyer) Hannah, you are such a great agent that I will recommend you to the people that ask me. Thank you for everything.
P.& M.W. (Sellers) In a difficult market the choice of agents becomes even more important and my wife and I feel that we could not have done better than choose Lurot Brand. We first met Mr. Lurot after our mews house had been on the market for a few months with a rival agent. They immediately impressed us with their knowledge of the history behind our house, mews houses in general, the current market conditions and their overall professionalism. Needless to say we took the sale away from the previous agent and signed up Lurot Brand. Thank god we did because we have successfully concluded our sale and, as a result, would happily recommend your team to anyone looking to sell a property in London.
V. & D.M. (Sellers and Buyers) Over the last 10 years we have purchased two houses through Lurot Brand, and sold one of them. In each case Lurot Brand was the company which managed to find the house that we wished to purchase. The sale was agreed very promptly after Lurot Brand was given instructions, at a price approximately 10% higher than we had been led to expect. Throughout we were always kept well informed and received a professional and friendly service which has endured well beyond the completion of the transactions.
A.T. (Applicant) Lurot Brand provided a good list of freehold properties in our price range with prompt viewing to suit us and with all essential information needed to make a purchase decision. This was provided in a professional and efficient manner and a generous amount of time was given to meeting our needs in a difficult market.
A.M. (Tenant) I can't thank you enough for the enormous amount of effort you have put into helping us find the right property. I will highly recommend you to any friends and /colleagues.
L.F. (Tenant) I have done an extensive search of the London market using a great number of agencies and LUROT BRAND is by far the most professional and service minded I have come across. I would and do recommend Lurot Brand to everyone looking for a superb agency to help them find their dream London location!
A.B. (Tenant) Thanks Anne, you really are the best property manager I ever had!
P.O. (Tenant) I'm writing as a twice satisfied tenant customer of Lurot Brand. In each instance I've found Lurot Brand representatives knowledgeable as to general mews life and the London mews market. In the "search phase" they were organised, on time, possessed of relevant information about both the property and the area as well as being respectful of my budget. Once agreed, they stay engaged to assure a smooth transition through the "paperwork phase"...which is particularly valuable for an ex-pat tenant like myself. When it was time to move, they were effective in advising what was required, considerate in informing me of viewings from other prospective tenants and timely in executing return of security deposits. All in all I can't say enough good things about Lurot Brand and would have no reservations about recommending them to anyone!!!
G.C. (Tenant) Anne you are the best!!!! Thank you!!!!"
J.C. (Landlord) The indefatigable Property Management, always at the helm, steering SS Kelso Place in the right direction!
A.C. (Applicant) The fact that we've been among the first to visit (and make an offer) is indeed a testament to the great work that you've done in finding us the right property - And we are sincerely grateful and thankful for that.
E.H. (Applicant) I am writing to inform you of the professional conduct I have received in my dealings with your firm. I have been working with you to find a property over the last four weeks and he has shown care, consideration and endless energy with his searches trying to secure the correct property for my husband & I. I think it is important to acknowledge great service and Harry has been very attentive and professional at all times. I will recommend Harry & Lurot Brand to anyone looking for the frustrating task of finding the right property.
K.M. (Seller) I chose Lurot Brand because they were the clear leader in the market for mews properties in my part of London. I wasn’t disappointed; they knew exactly who the buyers were, and in fact the first person who viewed the property subsequently offered. Their service was charming and efficient, and I wouldn’t hesitate to recommend them to anyone wishing to sell their mews property.
M.L. (Applicant) Thank you for your time these last few weeks and also for your patience. I have been very impressed with your commitment to helping us find the right accommodation. I have been dealing with a number of different agents and you have been one of the most professional I have come across and are excellent at your job. You have great communication skills – listening properly to our requirements and then applying your breadth of knowledge about the properties on your books. Then putting the two together and talking me through the options. It is amazing how few agents cannot do this (or cannot be bothered to!). You have been willing to go the extra length to help and we really appreciate it. I could go on…..So, thank you again and I will definitely recommend you to any friends looking to move in Central London!
P.P. (Landlord) I write to tell you that the renegotiation of our tenancy agreement this year was painless. Kelly, under the tutelage of Anne completed the task with a minimum of fuss. With reference to Anne who manages our mews house, we’re sure you know her value to your company and its clients – she listens, she knows when not to bother us and when to seek approval and she’s knowledgeable. Long may it continue.
M.C. (Buyer) Lurot Brand clearly have an in depth knowledge of the mews houses of London. You took time and trouble to show us around a variety of houses, so that we could decide what best suited us for our purchase. You were straight forward, reliable and a pleasure to deal with. Thank you for all your help – wouldn’t hesitate to recommend.
R.H. (Landlord) Our experience of Lurot Brand's Full Management Service, which we have used for our Mews house since October 2007 has been nothing short of excellent. Your property managers are calm and competent and has strong links with good, thorough and competent tradesmen.
M.B. (Applicant) Thank you very much for your proactive service. I will definitely recommend your service to my friends if they move within the city.
J.H. (Tenant) The property management team at Lurot Brand has provided on-going property maintenance and support since we moved into our mews house in London over two years ago. Whether it is a blocked sink, a broken boiler, a faulty lock, lights that need replacing, or a more urgent matter, they respond quickly and efficiently. They have an incredible wealth of knowledge and know what needs to be done and who to call on to get it done properly. As we have so little time to deal with the on-going maintenance of the property, it is a great relief to know that the department continues to take care of our needs in a courteous and professional manner.
Z.G. (Client) It is with pleasure that I write this testimonial on Lurot Brand whose services I have had the pleasure to experience over the past 3 years. The purchase of our mews house in South Kensington from them went exceedingly smoothly and the Sales Department helped us to secure a satisfactory price. My highest praise goes to the Lurot Brand Property Management Department and to Anne Roche in particular. Anne has always liaised with our tenants most professionally and skillfully resolved all the problems, however insurmountable they seemed at first. I look forward to buying my next property through Lurot Brand in the future.
L.C. (Tenant) I keep referring Lurot Brand to my colleagues and friends because of the amazing work you did for me. I really think Lurot Brand is a very good company.
E.B. (Buyer) Mr. Lurot knows his mews houses. He immediately identified the one that met with our requirements (as well as a bit of its history) and gave an honest assessment of others on his books. Having regard to the needs of his client he brokered a deal with integrity and good humour resulting in both a satisfied vendor and purchaser.
M.M. (Buyer) I am really pleased with Lurot brand and how you have handled the different stages of this transaction. The negotiation with the seller was fast, smooth and transparent and the exchange occurred as expected without any major complication. I am also pleased with the availability to let me view the property at very flexible hours of the day adjusting always to my requests and my time constraints. I really recommend them.
K. & D.T. (Landlord) In the years that Anne has managed our property we have always received a very efficient service, where we have not needed to get involved with day to day issues. This has resulted in satisfied tenants and good tenancies. For this reason we have no hesitation in recommending Lurot Brand’s Property Management Service.
J.K. (Landlord) I have been a very satisfied management client of Lurot Brand and Anne Roche and her team for over ten years. As I live abroad, it is even more important for me to have an excellent and reliable management service, and Anne and Lurot Brand have provided this to me without fail. Anne and her team have always been very responsive to my needs, never failing to deliver 110%. No matter what the job, I can count on her to get it done right. She's like what Royal Mail used to be - "She always delivers!" When it comes to anything mews, I can unhesitatingly recommend Anne - she's the news!
G.C. (Tenant) Thank you for your professional assistance the few times that we have needed to communicate with Lurot Brand over the past 14 months. You have been very helpful and professional.
A.B. (Tenant) I just wanted to thank you again for finding us our new home. We love it and are extremely happy that we made the move! The place is perfect for us and we feel so lucky to be living here. I really appreciate everything you did while showing us properties. I feel like you truly listened to what we were looking for and didn't waste our time looking at places that didn't suit us. You were by far the most thoughtful and pleasant agent i dealt with throughout our home search. I will recommend you and Lurot brand to anyone searching for a new home) as matter of a fact, I already have! Again, thank you for your time and effort!
I.T. (Client) I have known Mr. Lurot and his team of highly professional colleagues for some time. I have always found you to be organised, efficient and extremely competent. He maintains an excellent rapport with clients. In summary, I highly recommend Oliver and his team to all potential clients either purchasing or selling a property.
P.B. (Buyer) I have been very impressed with my dealings with Lurot Brand. They understood my search requirements to the letter and didn't bombard me with property details outside my remit. In fact, I ended up buying the first and only property they showed me. A very professional and accommodating service - I would recommend them strongly to others seeking to buy premium property in the area.
R.W. (Tenant) Thank you for your tireless help in finding a rental apartment, my husband and I are very grateful. You went out of your way to assist us and we really appreciate your effort.
X. (Relocation Consultant) When my US clients said they wished to live in a mews house, I knew there was only one agency who’d fulfil this need. Your professional approach coupled with a neat sense of humour, meant the process was conducted smoothly and efficiently. From the moment we viewed through to contracts and take-up of tenancy, good communications and a high level of service were maintained at all times. I can highly recommend Lurot Brand! “Juliet Janssens
E.C. (Tenant) Thanks so much for making this happen, for having been so charming and also patient with us. We will start searching for a house to buy probably in the next 10 months...and given your specialty in mews....you will be the first person we will call! Thanks so much for your help!
E.H. (Seller) I would just like to thank you all at Lurot Brand for all of your help in dealing with the sale of my property. Not only have you helped me through an emotional experience letting go of a property I have loved for many years but you have also managed to find a buyer that I know will use it with a similar love that I had for it!
R.G. & B.K. (Buyer) We recently purchased a house in Bathurst Mews through Lurot Brand. We were enormously impressed by the dedication, knowledgeability, and kindness of their staff, who constantly went well out of their way to make the process both easier and more agreeable. Good company, excellent properties and great staff!
C.W. (Seller) I really would like to thank you and your team for the efficient and professional way in which the sale of our house was conducted. You gave great objective advice in a difficult market, conducted viewings sensitively taking into account the requirements of our tenants, and managed the sometimes difficult demands of the buyer to a successful result for us. Having purchased the house from you over 12 years ago it’s also good to have a degree of continuity over the years. Thank you to all at Lurot Brand.
A & J.W. (Buyer) Lurot Brand delivered what we needed: an accurate summary of the market, clear descriptions of interesting properties and professional, prompt and friendly attention or advice whenever we needed it.
A.V. (Buyer) Not only am I delighted with my new studio in Barb Mews, transacted by you at Lurot Brand. But was further rewarded with a gift book on London Mews properties and a Monopoly set complete with tin shoe, racing car and top hat showing Little Barb Mews as the most valuable property, which to me it is.
C.P. (Buyer) I have been very impressed with my dealings with Lurot Brand. They understood my search requirements and only showed me properties that I would be interested in. Indeed we ended up buying a property that our agent from Lurot Brand called me to say that he had found "the one"- he knew what we wanted. I would have no hesitation in recommending them to anyone who wants both a professional and personal service.
T.M. (Tenant) Erin probably said this herself, but in case not let me add how great the house looks and how much we appreciate your careful oversight of the work. Thank you very much!
C.M. (Search Agent) You were punctual, polite, proactive and aggressive at the right times and these qualities certainly made a difference. Fortunately, most of our clients are cash rich and time poor and engage our services to source suitable prime real estate in central London, but we cannot be effective without an equal input from the seller’s agent. In this instance we found that you definitely made a positive difference to the mechanics of this transaction. Anna, you are a credit to your company and I wish you all the best in your career at Lurot Brand.
A.P. (Tenant) We have truly enjoyed our time at Kelso and also in working with Lurot Brand and you in particular! Thanks again!
H.W. (PTA Chair person for Hampden Gurney School) I want to thank you for your amazing work, patience and artistic flair with regards to the Summer Fair posters, flyers and programs that you created for Hampden Gurney School. I also want to pass on my gratitude to all of you who came and made such a great difference to the first impressions people had of the fair, the giveaways bags looked brilliant and were obviously very useful for carrying books, sweets and toys purchased in the fair back home; I witnessed many of them stuffed to the brim as they made their way out of the front door! Thanks again to all at Lurot Brand, it was a far better fair with team Lurot on side!
D.B. (Tenant) Thank you so much for all your help! We love our new place! All the best and if anyone else is looking for a mews you will be my first call.
L.S. (Landlord) I have to say that I was very impressed by the way LB handled my enquiry. Can highly recommend your services.
B.A. (Applicant) I will be sure to forward your details to anyone else who I know is looking as the most helpful person in the residential lettings market in London!
W.H. (Seller) Just a note to thank you for selling our mews house so efficiently for us. It seemed to go smoothly from start to finish and I think we sold at a good time in the market. Thank you again!
K.M. & S.J . (Buyer) We would like to thank you for all your efforts in helping us buy our new home. We knew that buying was going to be stressful and time-consuming but things would have been near on impossible if Lurot Brand had not assisted. As far as Mews Houses are concerned they are unrivalled. We have no intention of selling anytime soon, but when we do Lurot Brand will be the only company we call.
D.L. (Tenant) Certainly you have been most efficient and helpful over the past couple of years. How quickly the time goes by! Thank you again!
V.N. (Applicant) You have certainly been the most proactive and hardworking agent I have come across in our search, I would like to thank you for all your efforts, and wish you the very best.
L.H. (Landlord) Thank you for all your efforts and excellent communications with us. I look forward to contacting you later next year. Many thanks again for your help and advice.
L.L. (Seller) We were very impressed with the service we received from Lurot Brand and would not hesitate to recommend you to friends and family. From initial valuation, through to completion date, you were thoroughly professional and worked very hard to achieve a great result. Thank you for all your help.
D.T. (Seller) I was extremely impressed by Lurot Brand commercial department’s professional approach to the selling of the above and in achieving what we set out to achieve in a very short time.
P.O. (Seller) In a difficult market, you were a constant source of leads and advice. He helped us navigate some tense negotiations with the vendor to secure a lovely family home in Marylebone and it was only after turning to Lurot Brand, after a very slow summer, that we saw genuine interest in the Mews house we were selling. If it is a Mews house in Marylebone that you are seeking then you should definitely get the help of Lurot Brand
E.D. (Relocation Agent) How nice to be in contact with a property manager, who actually cares about a pre-tenancy check, and knows what is going on. A rarity!
A.M. (Tenant) Thank you very much. I have high praise for your team as you have done an excellent job and really put in extra effort, I know we aren't a huge account, so it's much appreciated. 
E.R. (Mews News reader) I would like to take the opportunity to say how marvelous Mews News is!
C.M. (Mews News reader) I am living in Singapore and was back in London for Christmas and saw a copy of your Mews News. What a great publication! As the owner of a mews I always like reading historical pieces about these properties.
S.B. (Buyer) I have recently bought a Kensington Mews house where Lurot Brand were acting for the vendors. While always acting in the best interests of their client, Lurot Brand were efficient, helpful and above all commercial in stemming the negotiations to a successful conclusion in a time-frame and at a price with which both vendor and purchaser could be satisfied. As a result of this experience I would expect to instruct Lurot Brand when selling the property. 
A.M.H. (Seller) We decided to instruct Lurot Brand as they are the only specialists for mews houses and were not disappointed by our decision. They proved to be full of energy and quickly set about putting the house on the market. Advice was given from day one so that problems did not arise further down the line. Our existing tenants were handled courteously and considerately, something that we were quite worried about. Raph dealt with the sale process and was extremely thorough, keeping us abreast of matters at all time. As a result we were able to complete without any delays and according to the timescale discussed at the outset. 
K.V. (Buyer) My dealings with Lurot Brand were extremely positive you did everything possible to help our purchase go smoothly and complete successfully.
J & E.W. (Executors/Sellers) My husband and I are writing to thank Lurot Brand for the excellent handling of the sale of my late Uncle’s house. You and your colleagues have worked very hard to sell the house. At all times they have been available, friendly and helpful. Your expertise, professionalism and persistence with selling the property has been very much appreciated by us, as has his patience and guidance to us. (We were quite out of our depths regarding the London housing market.) But you kept us and the solicitors up to speed all the time, keeping us on track. Lurot Brand Estate Agent was recommended to us by the neighbours at Randolph Mews as the Best in the field to sell my Uncle’s property. We have stressed to them how excellent Lurot Brand in general has been. Certainly we cannot praise you and your colleagues enough for their excellent service! 
J.M. (Buyer) As you know, I have now taken possession of the mews, which is ideal for my requirements. I would like to take this opportunity of thanking you and your colleagues for making the whole transaction seamless and painless. I thought your input was extremely efficient, and I will have no hesitation in recommending your company to others in the future. 
R.B.C. (Buyer) Thanks for your precious help and dedication.
M.R. (Landlord) Our situation has changed in the last week and I thought you should know we're now not planning to let in the short term but Rachel and I were both very impressed with the professionalism of your approach and response. Consequently, should the need arise Lurot Brand is our first choice to market the property.
D.B. (Buyer) Now that we have successfully exchanged on the property, I would like to thank you for your assistance and tenacity during the negotiating process. I appreciate it was not easy but you acted professionally and efficiently to ensure a happy outcome. 
L.B. (Mews Owner) I live in a Mews and I love Lurot Brand…if only I could afford another one!!! Hope business is thriving and please only sell mews houses to lovely people.
T.P. (Buyer) Buying a house in London never goes quite as first planned. However, thanks to you, the purchase of my first mews house went as smoothly as possible. Certainly without Lurot Brand’s assistance and contacts the deal would not have happened, and for this I am very grateful. This was my first dealing with the company, but will not be the last. 
G.G. (Tenant) A big thanks to all of you for your help with the keys and your responsiveness during our tenancy. We had a great experience in London and with Lurot Brand! 
J.Y.B. (Landlord) Just read your landlord newsletter over my morning coffee! Just wanted to congratulate you – it’s personal, friendly and easy to read with useful information. 
K.T. (Landlord) I'd also like to express our thanks to your team (especially Anne and the negotiations team) for the excellent service you have provided. Undoubtedly we will be coming back to you as soon as we wish to let it again. 
A.H. (Landlord) Thanks for all your help. I really do like dealing with Lurot Branch and find you all very professional. 
L.B. (Client) To thank you so much for all that you did, and I know that it was considerable, to get this offer accepted. You really went that extra mile and I am hugely grateful. 
D.V. (Landlord) Thank you! You are so efficient and great at your job! 
A.H. (Landlord) Many thanks I really do appreciate the way you have handled everything and I am so pleased.
N.H. (Seller) I would like to thank you and your colleagues in your sales department in respect of the sale of my property. Their professionalism and practical approach assisted progress and conclusion of the transaction. The general level of service was appreciated and I have in referring Lurot Brand.
V.B. (Applicant) I just wanted to say thank you for all the help, you really did show us some of the best places we saw.
K.I. (Seller) Thanks for all your work, and it was a pleasure working with you. Looking forward to catching up when I am next in London. 
S.P. (Tenant) To be totally honest with you, you are the best estate agent I have met in this process!
S & T.R . (Tenant) It was a pleasure dealing with you and Anne. Would definitely recommend Lurot Brand! 
S.L. (Tenant) Thank you for being our wonderful agent for the last two years. Very efficient and prompt with us! 
L.E. (Tenant) And of course, many thanks for supporting us through the years (especially on Sundays).
J.M. (Applicant) Apologies for sounding fussy! Now is a great time to send stuff as whilst on holiday with small kids evenings are free! Thank you so much for all your efforts - I have to say it makes you stand out from the other agents whom I've given up looking with! 
N.H. (Landlord) It was a pleasure to deal with you and your nice sane agency.
M.S. (Tenant) Thanks much as I've had fun learning about food science (the speed with which intermittently refrigerated milk turns into yogurt is truly extraordinary...) I'll be so happy to have a boring stable non-laboratory refrigerator again! Appreciate your quick response to this issue--must say that the longer I deal with Lurot, the higher the brand rises in my esteem!
N.B. (Applicant) Thank you so much for helping us with our property search. You have been brilliant! 
S.S. (Relocation Agent) You are the light of my life Charlie)’ 
P.W. (Landlord) May I also take this opportunity to tell you what a splendid job Alex has done with our property? Working with her is a joy. I'm sure you can take at least some of the credit for her outstanding skills, for which we thank you.
J.W. & V.M. (Buyer) I just wanted to say what a delight it has been working with Anna throughout the (long-winded) process of exchanging on our new house. Not only was she incredibly knowledgeable with regards to the area in which we were looking to buy but she was also never pushy throughout and continually went that extra yard throughout the process (sometimes locating an answer when even the vendor and his solicitor didn’t know!). I am convinced that without her endeavor, professionalism, patience and experience this transaction would have not gone through. She is a credit to your company and no doubt one of the reasons why you continue to dominate the mews house sector in West London. 
P.C. (Landlord) I have been extremely pleased with your professional service and that of your letting colleagues, especially Alex and would have no hesitation in recommending Lurot Brand.
J.R. (Buyer) I love your website, as I aspire to buy a Mews House one day!
C.H. (Tenant) Your colleagues were very helpful thank you, and everything was dealt with immaculately.
M.G. (Applicant) I really appreciate how you persevered as we struggled to find the perfect place. I will definitely be recommending you to my friends! Best of luck! 
M.O. (Tenant) Thank you again for all your help. I don't know what we would have done without you! 
P.B. (Buyer) Many thanks for the delightful gifts & to your team for a very lively and helpful discussion on our proposed plans. We are very grateful to you for your time. We will no doubt bother you again at a later stage!
D.W. (Seller) Thank you for the hard work you put into selling our mews houses. During the sale I was delighted by the effort put in to locate and secure the buyers. You communicated well throughout the process and were the perfect agent between the two principles. Both sales went through smoothly and I would be pleased to buy and sell though Lurot Brand again in the future. 
J.T. (Client) All done, you guys did a great job!
K.M. (Tenant) I was truly impressed with your way of working.
B. W. (Applicant) I must say that the properties on Lurot Brand website are consistently great. We have been looking at so many options throughout London and few hold a candle to the presentation of your properties. Nice work!
S.E. (Landlord) Thank you for all your hard work and letting our flat for the last three tenants. You've been brilliant.
J.M. (Landlord) I would like to thank Alex & Lurot Brand for your professionalism & continuing support. I look forward to working with you again in the future. 
L.G. (Tenant) Thank you for all your help, we know you have gone above and beyond.
M.E. (Tenant) We really appreciated doing business with you! We will actually keep your contact information and recommend you to fellow Canadians that might come to look for properties. It's nice to see that you continue to make contact during the weekend (although you might have a different perspective on this...). All the very best! 
D.P. (Buyer) I really have appreciated your time and the selection & quality of properties presented with Lurot Brand.
N.R. (Buyer) From the very outset, I found the service offered by Lurot Brand, extremely proactive, sensitive and hands-on. I was in the unusual position of a buyer being ready before the seller and the team dealt sensitively and intelligently with a number of fairly complex issues throughout the transaction. Added to that, he actually communicates, phones you back and is available 24-7, all qualities which are very attractive to both buyers and sellers. I'm a lawyer who specialises in property transactions so I've come across many agents in my time and I felt that the quality and level of service provided by Lurot Brand was unusual. 
C.O. (Client) I am indeed very grateful for all the time and efforts undertaken by Lurot Brand to perhaps find a tenant for the interim while we were awaiting a sale.
B.H. (Tenant) I wanted to repeat my gratitude to you for your extremely engaging and professional approach which has left me with an excellent impression of Lurot Brand. I hope you will go on to great things and, as I am a mews lover, I hope to be in contact next year.
M.C. (Applicant) Thanks I again thank you for your outstanding help and if I need another agent you are a top choice.
R.I. (Seller) Thank you for all your hard work, I am pleased that the sale finally went to you, you deserve it. Many thanks 
M.S. (Seller) Many, many thanks. What a relief!! As in the past thirty years, Lurot Brand has come up trumps again. I understand the London market is quiet so, considering how hard it is to sell a one bedroomed house, I very grateful to you all for the time and effort you put into the marketing of Groom Place. Another satisfied client! 
S.B. (Landlord) Many thanks for the very efficient service!
R.J. (Landlord) I want to thank you for your time and effort. I know it's not the easiest of properties to shift and your help and advice along the way have been very useful. I will look to use your team again in the future and recommend Lurot brand to my friends. 
C.P. (Tenant) Thank you very much for all your help and great service.
G.C. (Client) I only became aware of your agency a little while after started the whole process last time. Nevertheless I was most impressed then, as now. I fully understand and agree with what you say about being realistic. One of the most annoying things about other agents is exactly the fact that they still are too optimistic merely, it seems, to get the property on their books. As you rightly suggest this helps no one - least of all me. 
M.T. (Tenant) Thank you for your help, patience and perseverance! All is well, tenants happy and quite relaxed. Big thank you. 
C.L. (Landlord) I am very pleased we have had success! Julia and Alex have done a great job, they have been efficient and competent and responded well to all my queries. Again many thanks to you and your team. 
K.A. (Applicant) We've talked and dealt with A LOT of agents over the last several weeks of looking and you were certainly one of the best!
X. (Buyer) I cannot thank you enough for finding us our house in Elnathan Mews. We had our doubts but you were right to suggest Maida Vale as our money would never have bought us this size of house in Notting Hill. Other agents had dismissed us as being unrealistic and made us feel like timewasters but you listened to us and went the extra mile to find us what we wanted. You convinced us to buy what is now our dream home and are serious about wanting to buy you supper as a thank you so please let me know when you are available.
Dr. V.E. (Tenant) Just wanted to send you an email and thank you for your help in finding us our rental property. We would like to take the opportunity to say we were impressed with your knowledge and hard work. As you may know we are looking for a property to purchase in the area.  Could you please help us again? Looking forward to hearing from you.
C.A.B. (Seller) The bill looks fine, thanks. Of course we still need to complete, but in the meantime I would like to say that you have been fantastic throughout in what was not the most straight-forward of transactions. You have always been able to handle challenging situations with a smile and in a calm and polite way. You dealt with everybody in a way that definitely helped the sale not fail and, I would say, proactively (where necessary) let it happen. It was good to meet and deal with Marlon and James too, who were also never short of professional yet open and friendly advice. Please pass on my thanks and give them my regards. All the best and may you sell many more properties!
X. (Seller) Just to say that your unfailing good humour, politeness and responsiveness to any request for information and subsequent speedy feedback both encouraged me and reduced the stress of such a drawn-out process. It made such a difference. Many thanks and all good wishes for the future. 
P.B. (Tenant) Dear Property Management, this is to confirm I have received in my bank account the funds from the deposit. I would like to thank you and everyone involved in Lurot Brand for the prompt response. I will make sure to recommend your company and yourself to my colleagues who are relocating to London. Thank you again.
V. (Landlord) Dear Property Management, thanks for your prompt reply! We are indeed so happy and relieved!! I have already spread the word in the mews and in the area on how this issue has been handled from your side…quite impressive!!
T.D. (Buyer) Just to say that your unfailing good humour, politeness and responsiveness to any request for information and subsequent speedy feedback both encouraged me and reduced the stress of such a drawn-out process. It made such a difference. Many thanks and all good wishes for the future
P.M. (Buyer) Thank you for your help and high efficiency in this negotiation.
M.G. (Landlord) Thanks Lena and the lettings team . . . and since this is the last rental payment from this tenant, a special thank you for all you have done and for having looked after them well and generally kept us as landlords happy too. Best wishes!
M.S. (Seller) I personally deal with a lot of property transactions in my role as CEO of a listed property company and I am pleased to pay a vote of thanks to Lurot Brand and in particular their Kynance Place office for what has been a very speedy and efficient transaction to sell a Mews house in Kensington on my behalf.The advice given and the service provided has been excellent throughout.
N.L. (Buyer) Thank you so much for your assistance and patience throughout our purchase process of the above mentioned property.  Your professionalism, cheerfulness and helpfulness, including after sales, certainly helped in lightening the stress. Once again, thank you.  I and my family are very glad that you were there to help with our purchase.
X.X (Seller) The experience of selling a home was made very simple and easy by Lurot Brand. It being specialized in mews houses was the initial reason for employing them, but having met the Sales Manager of the Kynance branch convinced us that it was the right agency for us. Knowledgeable of the area, of its property values, and of price points were evident, and we were very pleased with the outcome. The selling price achieved was the asking price...and we were provided with up to date correct information every step of the way. No complaints whatsoever...and nothing but praise.
J.J. (Relocation Consultant) When my US clients said they wished to live in a mews house, I knew there was only one agency who’d fulfil this need... My thanks in particular go to Flavio Refrigeri, whose professional approach coupled with a neat sense of humour, meant the process was conducted smoothly and efficiently. From the moment we viewed through to contracts and take-up of tenancy, good communications and a high level of service were maintained at all times. I can highly recommend Lurot Brand! 
R.W. (Tenant) Thank you for your tireless help in finding a rental apartment, my husband and I are very grateful. You went out of your way to assist us and we really appreciate your effort.
P.B. (Buyer) I have been very impressed with my dealings with Lurot Brand. They understood my search requirements to the letter and didn't bombard me with property details outside my remit. In fact, I ended up buying the first and only property they showed me. A very professional and accommodating service - I would recommend them strongly to others seeking to buy premium property in the area.
I.T. (Client) I have known Oliver Lurot and his team of highly professional colleagues for some time. I have always found Oliver to be organised, efficient and extremely competent. He maintains an excellent rapport with clients. In summary, I highly recommend Oliver and his team to all potential clients either purchasing or selling a property.
A.B. (Tenant) Lajla, I just wanted to thank you again for finding us our new home. We love it and are extremely happy that we made the move! The place is perfect for us and we feel so lucky to be living here. I really appreciate everything you did while showing us properties. I feel like you truly listened to what we were looking for and didn't waste our time looking at places that didn't suit us. you were by far the most thoughtful and pleasant agent i dealt with throughout our home search. I will recommend you and Lurot brand to anyone searching for a newhome : ) as matter of a fact, I already have! Again, thank you for your time and effort! 
J.K. (Landlord) I have been a very satisfied management client of Lurot Brand and Anne Roche and her team for over ten years. As I live abroad, it is even more important for me to have an excellent and reliable management service, and Anne and Lurot Brand have provided this to me without fail. Anne and her team have always been very responsive to my needs, never failing to deliver 110%. No matter what the job, I can count on her to get it done right. She's like what Royal Mail used to be - "She always delivers!" When it comes to anything mews, I can unhesitatingly recommend Anne - she's the news! 
K & D.T. (Landlord) In the years that Anne has managed our property we have always received a very efficient service, where we have not needed to get involved with day to day issues. This has resulted in satisfied tenants and good tenancies. For this reason we have no hesitation in recommending Lurot Brand’s Property Management Service.
M.M. (Buyer) I am really pleased with Lurot brand and how Raph has handled the different stages of this transaction. The negotiation with the seller was fast, smooth and transparent and the exchange occurred as expected without any major complication. I am also pleased with the availability to let me view the property at very flexible hours of the day adjusting always to my requests and my time constraints. I really recommend them.
E.B. (Buyer) Oliver Lurot knows his mews houses. He immediately identified the one that met with our requirements (as well as a bit of its history) and gave an honest assessment of others on his books. Having regard to the needs of his client he brokered a deal with integrity and good humour resulting in both a satisfied vendor and purchaser.
L.C. (Tenant) I keep referring Lurot Brand to my colleagues and friends because of the amazing work you did for me. I really think Lurot Brand is a very good company.
Dr. Z.G. (Client) It is with pleasure that I write this testimonial on Lurot Brand whose services I have had the pleasure to experience over the past 3 years. The purchase of our mews house in South Kensington from them went exceedingly smoothly and the Sales Department helped us to secure a satisfactory price. My highest praise goes to the Lurot Brand Property Management Department and to Anne Roche in particular. Anne has always liaised with our tenants most professionally and skilfully resolved all the problems, however insurmountable they seemed at first. I look forward to buying my next property through Lurot Brand in the future.
J.H. (Tenant) The property management team at Lurot Brand has provided on-going property maintenance and support since we moved into our mews house in London over two years ago. Whether it is a blocked sink, a broken boiler, a faulty lock, lights that need replacing, or a more urgent matter, they respond quickly and efficiently. They have an incredible wealth of knowledge and know what needs to be done and who to call on to get it done properly. As we have so little time to deal with the on-going maintenace of the property, it is a great relief to know that the department continues to take care of our needs in a courteous and professional manner.
M.B. (Applicant) Thank you very much for your proactive service. I will definitely recommend your service to my friends if they move within the city.
R.H. (Landlord) Our experience of Lurot Brand's Full Management Service, which we have used for our Mews house since October 2007 has been nothing short of excellent. Anne Roche is calm and competent and has strong links with good, thorough and competent tradesmen. 
M.C. (Buyer) Lurot Brand clearly have an in depth knowledge of the mews houses of London. Oliver took time and trouble to show us around a variety of houses, so that we could decide what best suited us for our purchase. He was straight forward, reliable and a pleasure to deal with. Thank you Oliver for all your help – wouldn’t hesitate to recommend.
P.P. (Landlord) I write to tell you that the renegotiation of our tenancy agreement this year was painless. Kelly, under the tutelage of Anne completed the task with a minimum of fuss. With reference to Anne who manages our mews house, we’re sure you know her value to your company and its clients – she listens, she knows when not to bother us and when to seek approval and she’s knowledgeable. Long may it continue.
M.L. (Applicant) Thank you Lajla for your time these last few weeks and also for your patience. I have been very impressed with your commitment to helping us find the right accommodation. I have been dealing with a number of different agents and you have been one of the most professional I have come across and are excellent at your job. You have great communication skills – listening properly to our requirements and then applying your breadth of knowledge about the properties on your books. Then putting the two together and talking me through the options. It is amazing how few agents cannot do this (or cannot be bothered to!). You have been willing to go the extra length to help and we really appreciate it. I could go on…..So, thank you again and I will definitely recommend you to any friends looking to move in Central London!
K.M. (Sellers) I chose Lurot Brand because they were the clear leader in the market for mews properties in my part of London. I wasn’t disappointed; they knew exactly who the buyers were, and in fact the first person who viewed the property subsequently offered. Their service was charming and efficient, and I wouldn’t hesitate to recommend them to anyone wishing to sell their mews property.
E.H. (Applicant) I am writing to inform you of the professional conduct I have received in my dealings with Harry Breakwell. I have been working with Harry to find a property over the last four weeks and he has shown care, consideration and endless energy with his searches trying to secure the correct property for my husband & I. I think it is important to acknowledge great service and Harry has been very attentive and professional at all times. I will recommend Harry & Lurot Brand to anyone looking for the frustrating task of finding the right property.
A.C. (Applicant) The fact that we've been among the first to visit (and make an offer) is indeed a testament to the great work that you've done in finding us the right property - And we are sincerely grateful and thankful for that.
M.S. (Tenant) I should like to thank Lurot Brand, and Anne in particular, for your impressive level of service and speed of response in all dealings with us. We have thoroughly enjoyed our time in the property and are glad that we won't be moving too far away!"
J.C. (Landlord) The indefatigable Property Management, always at the helm, steering SS Kelso Place in the right direction!
G.C. (Tenant) Anne you are the best!!!! Thank you!!!!
P.O. (Tenant) I'm writing as a twice satisfied tenant customer of Lurot Brand. In each instance I've found Lurot Brand representatives knowledgeable as to general mews life and the London mews market. In the "search phase" they were organised, on time, possessed of relevant information about both the property and the area as well as being respectful of my budget. Once agreed, they stay engaged to assure a smooth transition through the "paperwork phase"...which is particularly valuable for an ex-pat tenant like myself. When it was time to move, they were effective in advising what was required, considerate in informing me of viewings from other prospective tenants and timely in executing return of security deposits. All in all I can't say enough good things about Lurot Brand and would have no reservations about recommending them to anyone!!!
A.B.. (Tenant) Thanks Anne, you really are the best property manager I ever had!
L.F. (Tenant) I have done an extensive search of the London market using a great number of agencies and LUROT BRAND is by far the most professional and service minded I have come across. I would and do recommend Lurot Brand to everyone looking for a superb agency to help them find their dream London location!
A.M. (Tenant) I can’t thank you enough for the enormous amount of effort you have put into helping us find the right property. I will highly recommend you to any friends and /colleagues
A.T. (Applicant) William Pope of Lurot Brand provided a good list of freehold properties in our price range with prompt viewing to suit us and with all essential information needed to make a purchase decision. This was provided in a professional and efficient manner and a generous amount of time was given to meeting our needs in a difficult market.
V & D.M. (Sellers and Buyers) Over the last 10 years we have purchased two houses through Lurot Brand, and sold one of them. In each case Lurot Brand was the company which managed to find the house that we wished to purchase. The sale was agreed very promptly after Lurot Brand was given instructions, at a price approximately 10% higher than we had been led to expect. Throughout we were always kept well informed and received a professional and friendly service which has endured well beyond the completion of the transactions.
P & M.W. (Sellers) In a difficult market the choice of agents becomes even more important and my wife and I feel that we could not have done better than choose Lurot Brand. We first met Oliver after our mews house had been on the market for a few months with a rival agent. They immediately impressed us with their knowledge of the history behind our house, mews houses in general, the current market conditions and their overall professionalism. Needless to say we took the sale away from the previous agent and signed up Lurot Brand. Thank god we did because we have successfully concluded our sale and, as a result, would happily recommend Oliver and his team to anyone looking to sell a property in London.
S.E. (Landlord) Thank you for all your hard work and letting our flat for the last three tenants. You've been brilliant.
J.M. (Landlord) I would like to thank Alex & Lurot Brand for your professionalism & continuing support. I look forward to working with you again in the future.
L.G. (Tenant) Charlie, Thank you for all your help, we know you have gone above and beyond.
M.E. (Tenant) We really appreciated doing business with you! We will actually keep your contact information and recommend you to fellow Canadians that might come to look for properties. It's nice to see that you continue to make contact during the weekend (although you might have a different perspective on this...). All the very best!
D.P. (Applicant) I really have appreciated your time and the selection & quality of properties presented with Lurot Brand.
N.R. (Buyer) From the very outset, I found the service offered by Lurot Brand, and Raph Arwas in particular, extremely proactive, sensitive and hands-on. I was in the unusual position of a buyer being ready before the seller and Raph dealt sensitively and intelligently with a number of fairly complex issues throughout the transaction. Added to that, he actually communicates, phones you back and is available 24-7, all qualities which are very attractive to both buyers and sellers. I'm a lawyer who specialises in property transactions so I've come across many agents in my time and I felt that the quality and level of service provided by Lurot Brand was unusual.
C.O. (Client) I am indeed very grateful for all the time and efforts undertaken by Lurot Brand to perhaps find a tenant for the interim while we were awaiting a sale.
B.H. (Tenant) Charlie, I wanted to repeat my gratitude to you for your extremely engaging and professional approach which has left me with an excellent impression of Lurot Brand. I hope you will go on to great things and, as I am a mews lover, I hope to be in contact next year
M.C. (Applicant) Thanks Alex. I again thank you for your outstanding help and if I need another agent you are a top choice.
R.I. (Seller) Dear Anna,Thank you for all your hard work, I am pleased that the sale finally went to you, you deserve it. Many thanks